Delivery, Returns & Refunds
2 Year Warranty
We offer a 2 year parts / labour on all orders. Additionally we offer remote technical advice, our design team can provide recommended layouts that maximise the usage of our products.
Price Promise
When dealing with Heightbarriers.co.uk you are dealing directly with the manufacturer, as such you are pretty much well guaranteed the best price. If you have confirmed pricing let us know and we will match any like for like product pricing.
No Hassle Returns
Height Barriers will accept returns if the product has not been used or damaged and remains in its original condition. Please contact our office to obtain details on the returns procedure.
Delivery
4.1. We deliver, for a charge, all orders to England & Wales addresses (unless otherwise specified). Deliveries to Northern Ireland, Scotland, Isle of Man, Isle of Wight and Channel Islands may be subject to a surcharge which depends on weight - we ask you to agree our delivery quote before we authorise delivery. We will deliver to the address you give us for delivery at the time of order. The only exception to this is express delivery offered on certain products. This is charged as an optional extra, and provides for goods to be delivered next day (not including weekends, bank holidays etc) if an order is placed before 12.00pm that day.
4.2. Delivery times vary depending on the product. When placing your order we will inform you on an estimated/typical delivery times, but exact delivery times are not definite on the website . Lead times are typical upon current demand and will be greater in busy periods.
4.3. Occasionally, the estimated delivery date is not met. Whilst we do our very best, we do not guarantee that delivery will take place on the day which we have said and all our lead times remain as typical. As a result we would strongly advise that works are not booked until goods are received.
4.4. Whilst all care is taken to deliver within set time please note, we are still in the hands of the delivery companies and the information you have input into the site when ordering, therefore we will inform you when your product has left the workshop and is with the delivery companies. For all customers taking their purchases further abroad please note this is done at your own risk and your warranty will be affected.
4.5. If ordering out of office hours (which are Monday to Friday 9am - 5pm), please take the next office day as the start time for any delivery time estimates.
4.6. We use independent companies with a proven reputation for deliveries, but cannot be held responsible for any damage they may cause delivering goods. Risk shall pass to you to check items on delivery, as we check all are in good order as they leave our warehouses. Please reject delivery if sub standard and inform us immediately in writing.
4.7. We only deliver to areas mentioned above, however please note goods taken abroad, your warranty will be affected, but we will try and assist if at all possible.
Order Cancellation & Returns Policy
5.1. We reserve the right to cancel the contract between us if:
5.1.1. we have insufficient stock to deliver the goods you have ordered;
5.1.2. we do not deliver to your area; or
5.1.3. one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
5.2. In the event of a cancellation, if you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
5.3. Once you have notified us that you are cancelling your contract, any sum debited from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of return of goods PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. We will only process your refund when we have received the product. You are also liable for the product if you have accepted delivery. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
5.4. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
5.5. For all orders, please note that refunds will not include any delivery charges incurred when your order was first sent to you or when you returned it. If we arrange collection, then the costs of collection will be treated as your costs of return and will be deducted from the price you first paid when calculating the refund you are due unless agreed otherwise. Normal delivery terms (see above) apply to goods sent out in exchange.
5.6. In all cases normal delivery terms (see above) apply to goods sent out in exchange.
5.7. A 45% cancellation fee will apply to order cancellations.
5.8. In the event of a custom made product, cancellations will only be accepted up to 24 hours after the order has been processed. After this time we are unable to accept cancellations.
5.9. If a cancellation is made after a deposit has been paid, no refund will be given.
Height Barriers Ltd,
Unit 28 B, Nuralite Industrial Estate, Canal Road, Higham, Kent, ME3 7JA
If you have any questions about our product range please contact us on 01474 248808 or email sales@heightbarriers.co.uk.
Alternatively, please complete the enquiry form below and a member of our team will get back to you as soon as possible.
